HELP CENTRE
Frequently Asked Questions
Clear answers to the most common questions about accounts, trading, platforms, deposits, and partnerships.
Getting Started
Click "Open Live Account" and complete the online registration. Provide your name, email, and phone. After registration, verify your identity by uploading a government-issued ID and proof of address. Approval takes under 24 hours.
You need a valid government-issued ID (passport or national ID card) and a proof of address issued within the last 3 months (utility bill or bank statement).
Standard: $100 · ECN: $500 · Prime: $1,000 · LP Account: $10,000. All accounts support multiple currencies.
Yes. STB Provider LTD is licensed with Licence Number 2023-00478, registered in Saint Lucia. All client funds are held in segregated accounts.
Yes — a free demo account with virtual funds is available immediately without verification. Sign up and select "Demo" in the client portal.
Trading
500+ instruments including Forex pairs, Gold, Silver, Oil, US/EU/Asian Indices, Cryptocurrencies (BTC, ETH, USDT), Equities, and Spot assets — all on MetaTrader 5.
Up to 1:300 on Forex (Standard), 1:200 (ECN), 1:100 (Prime). Leverage on Crypto, Indices, and Commodities varies by asset class.
No Dealing Desk — your orders are routed directly to the market without manual intervention, ensuring no price manipulation. STB uses STP/ECN routing.
All accounts include negative balance protection. Even if market conditions cause losses that exceed your balance, STB resets your account to zero — you cannot owe STB money.
Yes. All account types support automated trading via MetaTrader 5 MQL5. You can build, import, backtest, and run EAs 24/5.
Deposits & Withdrawals
Bank transfer, Visa/Mastercard cards, e-wallets (Skrill, Neteller), cryptocurrency (BTC, ETH, USDT), and local payment methods depending on your region.
Cards and e-wallets: instant. Cryptocurrency: 10–60 minutes. Bank transfer: 1–3 business days.
Cards: 1–3 business days. Bank transfer: 1–5 business days. E-wallets: instant. Crypto: 10–60 minutes.
STB charges zero fees on deposits and withdrawals. Your bank or payment provider may apply their own fees.
Yes — the minimum withdrawal is $10 for most methods. Cryptocurrency withdrawals minimum is $20.
PAMM & Investment
You allocate funds to a verified PAMM manager. The manager trades your funds alongside their own. Profits are distributed proportionally, minus the manager's performance fee. You can withdraw at any time.
STB evaluates all PAMM managers through a strict review of trading history, drawdown, consistency, and identity. Only verified managers appear on the leaderboard.
Minimums vary per manager — typically $100 to $500. Each manager sets their own minimum allocation.
Yes — you can allocate capital to multiple PAMM managers simultaneously and diversify your investment.
Yes. Funds can be withdrawn at the end of the current trading period, typically daily or weekly depending on the manager's settings.
Partnership
Register via the STB Partner Portal. Applications are reviewed within 24 hours. You'll receive your IB agreement, tracking links, and partner dashboard access.
Commissions are paid per lot traded by your referred clients. Rates range from $5 to $7+ per lot depending on your tier, upgrading automatically as your volume grows.
CPA (up to $1,200 per qualified trader), RevShare (lifetime percentage of spreads), or a Hybrid combining both.
IB commissions are processed daily. Affiliate CPA payouts are processed within 24–48 hours of conversion confirmation.
Yes — STB supports up to 4 tiers of sub-IBs. You earn a bonus on each sub-tier's commissions (15%, 5%, 2% per level).
Still have questions?
Our support team is available 24/5. Average response time: under 2 hours.